Making Calls in Talkdesk Workspace
Calling a Client
- Once you log in to TalkDesk click on the Conversations icon.
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- Before making a call make sure to select the case you are calling for.
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- Once the outbound number has been selected type the number you're trying to call and click on Call.
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- Once you click Call to place a call, your keypad will be replaced with the call control functions.
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- To finish the call, hit the End Call red button.
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- Once you finish the call, fill out the disposition and any notes if needed. Once that is done, click on Submit
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