Talkdesk Workspace: Receiving Calls

Talkdesk Workspace Receiving Calls

When receiving calls, you will be able to see the ring groups associated with the call and the number being used by the customer while calling. A “Context” card may also be visible, containing relevant customer information extracted from Studio.

Badges, pertaining to Contacts and any integration on the Contact Details card, are also displayed. Clicking them will pop open the contact's profile in Contacts or the selected integration.

To accept the call, press the Accept call button at the bottom of the page.