How to view own call in TD workspace

View previous calls

  • You can view own call by clicking on the activity section on the left hand side of Talkdesk.
  • You can also filter to  a specific time by clicking on the "filters" option on the right side of Talkdesk.
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  • On the filter section you can filter to specific call by activity, contact, agent, when and ring group type.
  • Once filled click on "Apply"

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