EOI Chromebook Checklist/Update

EOI Chromebook Check and Update

Equipment Check: 

Should have the following items.

-Chromebook, Mouse and Keyboard, Headset, Monitor, Charger, and Adaptor

-Test all equipment to make sure it is working properly

Chromebook:

-Battery Check: Charge and get rid of the blinking red light. Charge for at least 30 minutes or leave charging overnight.

-Run Update in Chrome settings.

-Run Diagnostics (3): Battery (discharge test/1min), CPU (Stress test 5min), Memory (15min). For directions on running diagnostics see https://eoi.helpscoutdocs.com/article/270-chromebook-diagnostic-tests

-Bookmark Talkdesk on Chrome browser.

Google Account:

2 Step Authentication Check and make sure your account is enrolled in 2-step authentication and set up. To allow 2-Step Verification,

-Open your Google Account

-In the navigation panel, select Security.

-Under “Signing in to Google,” select 2-Step Verification and then Get started.

-Follow the on-screen steps.

 If there are any issues, contact IT support (Phone:714-481-4230; Email: support@eoiservice.com)